SMS Terms & Conditions

RBR Growth Consulting LLC, operating as RBR Growth Consulting ("we," "us," or "our"), operates a text messaging program for transactional and informational communication. We send text message updates and responses to customers and clients regarding scheduling, service visits, account activity, and requested information at rbrgrowthconsulting.com.

RBR Growth Consulting is a marketing agency. We operate this messaging program on our own behalf and on behalf of the client businesses whose marketing and communications we manage, including home service companies, dental practices, and law firms. Messages are sent from the tracking phone number associated with the relevant business.

This program does not send promotional or marketing text messages. All messages are transactional or informational and relate to an existing or requested service relationship.

• Appointment and consultation confirmations and reminders
• Notifications that a technician, crew, or representative is on the way to a scheduled site or service visit
• Scheduling, rescheduling, and cancellation updates
• Requests for information needed to complete a service, such as photographs of a work site, access details, or documents
• Follow-up messages relating to an inquiry you have already made
• Responses to questions you have sent us by text
• Service, account, and status updates

Informational

Thank you for reaching out to RBR Growth Consulting. Office hours are Mon to Fri, 9:00 AM to 5:00 PM ET. Please call +1 (347) 993-0391 for urgent inquiries. Someone will respond as soon as possible. Reply STOP to opt out of texting.

Transactional

This is RBR Growth Consulting confirming your appointment for Tue, Aug 19 at 10:00 AM ET. Please call +1 (347) 993-0391 to reschedule if needed. Someone will respond as soon as possible. Reply STOP to opt out of texting.

Where a message is sent on behalf of one of the client businesses we manage, the message identifies that business by name in place of RBR Growth Consulting, and is sent from that business's own phone number. The structure, disclosures, and opt-out instructions are identical in every case.

Consent is always obtained directly from the recipient. We never purchase, rent, or otherwise acquire phone numbers or consent from third parties, and consent is never a condition of purchase.

Website forms

Visitors may opt in through a clearly labelled, unchecked checkbox on our contact form at rbrgrowthconsulting.com/contact. The checkbox reads:

By checking this box, I agree to receive transactional and informational text messages from RBR Growth Consulting. Message frequency will vary. Msg & data rates may apply. Reply HELP for help or STOP to opt out. View our SMS Privacy Policy and Terms.

During a phone call or in person

A representative asks verbally and records the response: "Do you consent to follow-up and informational text messages? Frequency varies. Message and data rates may apply. Reply START to opt in or STOP to opt out any time."

Inbound messages

When a person texts one of our numbers first, we may respond for the duration of that conversation. We do not treat an inbound message as consent for future follow-up or any other messaging beyond the scope of that conversation unless the person has separately opted in.

Where consent is stored

Consent records, including the date, time, method of collection, and exact language presented, are stored securely in our CRM and messaging platform and are retained for as long as the person remains opted in.

Where our numbers appear

Our phone numbers are published on our website, social media profiles, and advertising and marketing materials.

Message frequency varies based on your activity and the status of your service or inquiry. You will typically receive between 1 and 10 messages per month. We do not send recurring scheduled message campaigns.

Message and data rates may apply. Please consult your mobile carrier plan for details. RBR Growth Consulting is not responsible for charges incurred from your mobile carrier.

You can cancel this service at any time. Just text STOPto the number you received the message from. After you send the message "STOP" to us, we will reply to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time and we will start sending you messages again.

Opt-out requests are processed immediately and automatically. You may also opt out by emailing roberto@rbrgrowthconsulting.com.

If at any time you forget what keywords are supported, just text HELPto the number you received the message from. After you send the message "HELP" to us, we will respond with instructions on how to use our service and how to unsubscribe.

You may also reach us at roberto@rbrgrowthconsulting.com or +1 (347) 993-0391.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.

We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We will not share mobile information with third parties for marketing. We may disclose information to satisfy legal, regulatory, or governmental requests, to avoid liability, or to protect our rights or property.

This policy applies to your use of the Text Message Service and does not modify our general Privacy Policy, which may govern our relationship with you in other contexts.

Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Carriers are not liable for delayed or undelivered messages.

If you have any questions regarding privacy, please read our Privacy Policy. For any questions about this messaging program, contact us at: